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0D54z000086WNmbCAGOkta Classic EngineDirectoriesAnswered2025-10-11T09:01:02.000Z2022-09-15T22:45:57.000Z2022-09-16T04:41:49.000Z
  • flz9z (flz9z)

    Hi Praveen Talasetti  ,

    Restart the Okta AD Agent service from the server's Services interface if AD Agent is indicating that it is "not connected."

    If the AD Agent Service fails to launch correctly:

    • Right-click the Okta AD Agent service and click Properties > Click the Log On Tab> Verify that an active AD Account is entered as the Log on account, and re-enter the password .
    • Uninstall and reinstall the AD Agent if it still fails to start
    • If AD Agent Service starts but Okta still reports status as "Not Connected:" Verify network connectivity from the server running AD Agent Service by browsing to your Okta tenant. Stop and restart the Okta AD Agent service . If connectivity still fails, uninstall and reinstall the Okta AD Agent .
    Expand Post
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Okta AD agent