1fluf (1fluf) asked a question.
Logon Failure for a first time.
Hello,
We have some issues with users that try logging in for the first time.
We have users synchronization from Active Directory to OKTA based on OU.
Recently we have started to get complaints of logon failures for newly created users.
In the OKTA errors I can see the following error:
Image is not available
In AD I can see the user has a value in the Display Name attribute.
Would like to understand what might be the reason for the error?
BR,
Pavel
Hi, @1fluf (1fluf)
Thank you for posting on our Community page!
I have done some research and this looks like an attribute mapping issue. Please check the article below for instruction on how to set attribute mapping:
Here is a similar previous entry in the Community which might help:
Hope this helps!
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
The Okta Community Catalysts Program is now live. Collect online badges when you participate in the Okta Help Center Questions community. Learn more here.
_____________________________________________________________________________