m4cb1 (m4cb1) asked a question.
bom dia, troquei meu aparelho celular para outro também android, porém não estou conseguindo realizar a autenticação de dois fatores
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Hello, @m4cb1 (m4cb1)
Please note that we only offer support in English, however, for clarity, I translated the message via an online translator (translation in Portuguese below).
You might try the following steps, but I strongly suggest you contact your Administrator for further troubleshooting.
Check your device to confirm that these conditions are met:
A) The device time is set to Automatic.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) To set up Okta Verify for the first time, go to your computer to obtain the QR code. Open the email with your organization's sign-in instructions and click the sign-in link. On the dashboard, click your name > Settings > Okta Verify Set up. The QR code is displayed on your computer. On your phone, open Okta Verify, click Add Account, and scan the QR code.
F) If you have a new phone and can’t add your account back to Okta Verify, contact your Help Desk. Your account might have to be unlocked first.
For more troubleshooting tips, see the documentation at https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-ios-trbl.htm // https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-reset-register.htm?cshid=csh-user-ov-reset-register
Thank you for reaching out to our Community and have a great day!
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Observe que oferecemos suporte apenas em inglês, no entanto, para maior clareza, traduzi a mensagem por meio de um tradutor online.
Você pode tentar as etapas a seguir, mas sugiro que entre em contato com o administrador para obter mais soluções de problemas.
Verifique seu dispositivo para confirmar se estas condições são atendidas:
A) A hora do dispositivo está configurada para Automático.
B) Sua conexão de rede está estável.
C) As notificações do Okta Verify estão ativadas.
D) A versão mais recente do Okta Verify está instalada no seu dispositivo.
E) Para configurar o Okta Verify pela primeira vez, acesse seu computador para obter o código QR. Abra o e-mail com as instruções de login da sua organização e clique no link de login. No painel, clique em seu nome > Configurações > Okta Verify Setup. O código QR é exibido no seu computador. No seu telefone, abra o Okta Verify, clique em Adicionar conta e digitalize o código QR.
F) Se você tiver um novo telefone e não puder adicionar sua conta de volta ao Okta Verify, entre em contato com o Help Desk. Sua conta pode ter que ser desbloqueada primeiro.
Para obter mais dicas de solução de problemas, consulte a documentação em https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-ios-trbl.htm. // https://help.okta. com/eu/en-us/Content/Topics/end-user/ov-reset-register.htm?cshid=csh-user-ov-reset-register
Obrigado por entrar em contato com nossa comunidade e tenha um ótimo dia!
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