
poq7r (poq7r) asked a question.
Trying to do as title suggests -- want to disable end users from using phone number for any recovery/authentication, etc.
I've tried
- disabling phone enrollment
- ensuring all authenticators do NOT use phone for recovery/authentication
- uncheck SMS/phone recovery for password policy
Any other ideas?
Note: this is for OIE
EDIT: I spoke with okta support engineer. At the time of this post, there is a bug where both recovery and authentication must be enabled first before the phone authenticator can be deleted.

Hi Calvin Leung ,
Disabling Phone from the authenticators will revoke end users using their Phone number for authentication/recovery .
You covered all the places where SMS and voice could be enabled. Is something not working?
apparently, it's a bug where both recovery and authentication have to be enabled first in phone authenticator before it can be deleted.