d04kv (d04kv) asked a question.
We just noticed that new AD accounts are not getting transferred to our Okta cloud instance. I have inspected the Okta AD connector, but I cannot find the logic where it knows which accounts to pull by inspecting whether they are members of a specific group in AD. No new accounts have been transferred for several weeks. How do I troubleshoot this?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @d04kv (d04kv),
Thank you for posting on the Okta community page!
I would firstly check if the users are being part of the OUs selected in Okta, then I would verify if the users in question have all the required attributes on their Active Directory profile to be able to be imported in Okta. By default, the required attributes for a user to be created in Okta are FirstName, LastName, Username and Email but this depends on your Okta configuration as other attributes might be set as required in the Okta User Profile.
Additionally, I would verify the Ignored option on the Import tab to make sure that the users do not appear there.
Another troubleshooting step that comes to my mind would be to verify the AD agent logs after an import has been completed to check for errors.
I hope the above information is useful!
I opened a support case and they provided me with the same recommendation of checking the OU.
I discovered that the new user accounts had been imported from our AD into Okta, but I needed to scroll through the account list and confirm the individual accounts to be assigned to our Okta instance.
Okta -> Admin -> Directory -> Directory Integration. I reviewed the Import results, and checked the check box next to the accounts I wanted to import and then selected the Confirm Assignment action so the accounts would be added to our instance of Okta.
We are a relatively new Okta customer, so we are still learning!
Best,
-Jim Blackwood
Director of IT, American Baptist Homes of the Midwest