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0D54z00007ZzbUJCAZOkta Identity EngineAccess GatewayAnswered2024-04-16T11:27:40.000Z2022-04-18T17:05:20.000Z2022-04-19T16:26:11.000Z

39vec (39vec) asked a question.

Activation Email not received

We have the exact same thing as this thread :

https://support.okta.com/help/s/question/0D51Y000096Q2nySAC/user-not-receiving-okta-activation-email?language=en_US

 

Newly imported users are not getting an activation email. All spam folders, filters, settings, etc have been ruled out as the cause. Recipient email addresses are all @codecorp.com .

 

Without this email the user gets the generic "Unable To Sign In" error immediately after entering username. Doesn't even get to the password prompt. If I manually activate their account the error still occurs. So I'm stuck since the link in the activation email seems to be the only way to get them in.


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Activation Email not received