emwcy (emwcy) asked a question.
my old phone is dead i am trying to setup okta verification app in my new phone but it is not happening pkease help me
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @emwcy (emwcy),
Thank you for posting on the Okta community page!
In order to configure Okta Verify on your new phone, you will need to reach out to one of your Okta admins within your organization to reset your MFA, in order for you to be able to enroll the new device.
I hope the above information is helpful!
Tip: Always enroll in at least TWO forms of MFA factor, on two different platforms, so that the loss of one factor will not prevent you from signing into the server or prevent you from removing the old MFA enrollment.