l63ot (l63ot) asked a question.
Okta AD Agent doesnt work for new VPN clients
we are in process of switching VPN clients and the new clients when connecting get prompted for credentials when going to okta landing page for apps. neither of our previous VPN clients have had this issue. every time they close browser and bring it back up they have to re-sign into Okta even though they are on network and IPs are in the Trusted Gateway IPs in Security | Networks. test user is on a windows 10 laptop using either chrome and Edge.
Hello @l63ot (l63ot)
I hope you are having a great day
Thank you for posting. could you try the workaround mentioned in the following link:https://support.okta.com/help/s/article/Why-do-I-keep-seeing-MFA-prompts?language=en_US
If you still need further assistance you can open a case with our service desk, in the link below you can find the information needed to open the support case: https://help.okta.com/en/prod/Content/Topics/Directory/get-support.htm
Have a great day ahead
Regards
Henry E.
Okta Inc