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0D54z00007Ug1VOCAZOkta Classic EngineSingle Sign-OnAnswered2024-04-12T22:29:41.000Z2022-03-07T18:35:21.000Z2022-03-08T18:54:07.000Z

3m95f (3m95f) asked a question.

No Okta Web Portal prompt when signing into desktop Outlook

When attempting to add my enterprise email to the desktop Outlook client no Okta web portal is prompted and I am am unable to continue adding my account. This had previously worked, but it appears my federated email is now cached in Outlook in some fashion that attempting to re-add it no longer causes to prompt to appear. I am unable to determine exactly how Outlook is "remembering" that this email exists, and I suspect it needs to be properly purged to not encounter whatever cached settings are causing it to not hook into okta properly.

 

Can anyone advise where these files/settings may be located and how to purge them? This isn't part of the Windows/Outlook Email profile(s) or anything related to that from what I can tell. No record of the email exists that I can find beyond it being a drop down option in Outlook when attempting to add a new account.


EricO.42542 likes this.
  • ojovp (ojovp)

    Hello @3m95f (3m95f)​ 

    good afternoon

     

    Thank you for posting, in this scenario con may need to determine if you are the only person affected by this behavior, if you do then you may need to reach your Okta admin to verify if something has changed in your Okta setting or your outlook setting.

     

    If you still need further assistance you can open a support case with our team so we can assist you in the resolution of your issue.

     

    Have a great day ahead

    Regards

     

    Henry E.

    Okta Inc

    Expand Post
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No Okta Web Portal prompt when signing into desktop Outlook