vyy0j (vyy0j) asked a question.
OKTA server login attempt stuck in a loop in a re-entrant scenario
I have two okta MFA applications, one has an SP flow(service provider) and other having IDP flow(Identity provider).
When doing below steps, the okta server login got stuck in a loop.
Steps:
1.Start the application and click on the SP initiated MFA server.
2. Cancel the operation.
3. Choose the IDP initiated MFA server and try to login with credentials.
4. Click on the server in step 1.
observations:
3. Login got stuck in an infinite loop.
4. Login bypass occurred without entering credentials.
Why this is happening?? Is there any solution for this infinite loop issue in okta server?
Is this can be solved using any incognito mode in WebView2?
Hello @vyy0j (vyy0j)
Thanks for posting.
Some steps useful to resolve an infinite loop are these:
1- If on a Windows desktop device, modify the Date and Time settings and set the time to use the current time. If the device's clock is receiving its date/time settings from a server, the clock will need to be modified directly on the server.
https://support.okta.com/help/s/article/Users-Experiencing-Infinite-Loop-When-Accessing-the-Okta-Dashboard?language=en_US
2- Make sure the URL on SP side is configured properly.
Probably it will be necessary to check your account settings in a meeting to resolve it. You can open a support case with our team using the information in the link below: https://help.okta.com/en/prod/Content/Topics/Directory/get-support.htm
Let us know if this helps you.
Daniela Chavarria.
Okta Inc.