a25nf (a25nf) asked a question.
Hi,
Can someone please explain to me the following logging errors resulting of the event user.session.start: VERIFICATION_ERROR, GENERAL_NONSUCCESS?
Thanks
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hello Pascale KIK_ADM
Thanks for posting.
Here the description for different errors you could receive:
1. GENERAL_NONSUCCESS
This event is triggered by a user trying to authenticate, while their account is in a "Password Reset" state.
2. LOCKED_OUT
This is reported if a user has locked their Okta account due to too many failed authentication requests.
3. UNKNOWN
Not much can be said about this one, could you please provide me with an example of a user, and if possible, a timestamp when this event surfaced in the system log?
4. VERIFICATION_ERROR
VERIFICATION_ERROR appears when the user cannot be found in Okta with the username provided at the Okta login page.(either the user is trying to log in, but they don't exist in Okta/username mismatch).
5. INVALID CREDENTIALS
If the user is active, but the password that they are using to authenticate is incorrect.
Let us know if this helps you.
Daniela Chavarria.
Okta Inc.
Thank you Daniela, it's very clear.
By the way, I don't have an example of an UNKNOWN error.