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0D54z00007QDAs9CAHOkta Classic EngineMulti-Factor AuthenticationAnswered2024-04-16T09:07:39.000Z2022-02-02T17:10:57.000Z2022-02-04T13:40:46.000Z

u6xo5 (u6xo5) asked a question.

February 2, 2022 at 5:10 PM
Radius agent fails install with error 1

Upon install of the Radius agent and login to the portal, the agent fails to finalize the install with the error "cannot save configuration parameters error 1" I have tried on multiple machines. I set added and configured the app in the Okta portal. I must be missing a step somewhere. Any help would be much appreciated. Error Log is as follows:

2022-02-02 17:00:47 UTC [XXXXXXXX, main] : WARN - org.apache log level is INFO, setting to WARN

2022-02-02 17:00:47 UTC [XXXXXXXX, main] : WARN - org.apache.http.headers log level is WARN, setting to WARN

2022-02-02 17:00:47 UTC [XXXXXXXX, main] : WARN - org.apache.http.wire log level is WARN, setting to WARN

2022-02-02 17:00:47 UTC [XXXXXXXX, main] : WARN - httpclient.wire log level is INFO, setting to WARN

2022-02-02 17:00:47 UTC [XXXXXXXX, main] : INFO - Configuring settings...

2022-02-02 17:00:48 UTC [XXXXXXXX, main] : ERROR - Failed to save properties

com.okta.agent.AgentRuntimeException: Unknown Token request error: null - null

at com.okta.agent.api.http.RestClient.getTokenFromOAuthCode(RestClient.java:313) ~[okta-agent.base-03.20.00-46ba550.jar:?]

at com.okta.ragent.util.ValidatorUtil.validateCmdArgs(ValidatorUtil.java:186) ~[OKTARadiusAgent.jar:?]

at com.okta.ragent.app.Agent.main(Agent.java:32) [OKTARadiusAgent.jar:?]

  • 3 answers
  • 1.12K views

  • User1630709688426468638 (Okta)

    Hello @u6xo5 (u6xo5)​ 

     

    Thanks for posting.

     

    • Ensure you are installing on one of the supported Windows or Linux versions for Okta RADIUS.
    • The Okta RADIUS agent can be installed on the following Windows Server versions:
      • Windows Server 2012 R2
      • Windows Server 2016
      • Windows Server 2019
    • Windows versions 2008, 2008 R2 and 2003 R2 are not supported.
    • The Okta RADIUS agent has been tested on the following Linux versions:
      • Red Hat Enterprise Linux release 8.0, 8.3
      • CentOS 7.6
      • Ubuntu 18.04.4, 20.04.1 LTS
    • Use the full Okta URL under “Custom” instead of just subdomain under “Production” in the installer.
    • Check for the presence of a proxy server, the RADIUS Server Agent installer is sensitive about proxies.
    • Check for a SSL interception device like a Palo Alto or FireEye. This is related to certificate pinning and affects all agents.
    • Try a different server in the environment just to eliminate any local machine issues.
    • Make sure there are no leftover files under c:\program files (x86)\Okta\Okta RADIUS\ from a previous failed install.
    • Check Windows services.msc to make sure there isn’t a bad Okta RADIUS service leftover from a previous install (rare).
    • Try another version of the RADIUS Server Agent like like the newest EA version.

     

    If after reviewing all these steps the issue is still happening You can open a support case with our team using the information in the link below: https://help.okta.com/en/prod/Content/Topics/Directory/get-support.htm

     

    Let us know if this helps you.

     

     

    Daniela Chavarria.

    Okta Inc.

     

    Expand Post

  • u6xo5 (u6xo5)

    Thanks so much for the response, the only option I haven't exhausted yet is. (Check for a SSL interception device like a Palo Alto or FireEye. This is related to certificate pinning and affects all agents.) I am looking into this currently, if this isn't the answer, I'll proceed to open a support ticket. Thanks again for the response and information!

     

    Expand Post
This question is closed.
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Radius agent fails install with error 1