NikT.19802 (Customer) asked a question.
I have some users that can access (I see an immutable ID for them in O365 & OKTA side, a bunch of others that cannot access. I do not see an immutable ID for them in either O365 or OKTA. I'm not sure how to get this to work for them, any help is greatly appreciated.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @NikT.19802 (Customer)
I hope you are having a great day
Thank you very much for posting; Usually, this error shows up when the immutable ID doesn't show up in the user assignment and it's not synchronized between Okta and O365.
You can check that by simply clicking on the pencil button in the O365 app assignments tab and check if the users have the immutable ID showing up. If not, simply reassigning the users should fix the issue. Next, you should check the mappings between Okta and O365 to confirm if the immutable ID is mapped and if Okta is able to create users, but again please raise a support ticket for more assistance.
If you need further assistance you can always open a new case with our support team using the information in the link below: https://support.okta.com/help/s/article/Mac-Devices-showing-as-unmanaged?language=en_US
Have a great day ahead
Regards
Henry E.
Okta Inc