ex4xr (ex4xr) asked a question.
We have a user that show internal error every times when he want to sign in to OKTA via Edge.
We installed the Chrome for him, set it as the default browser and everything was good for the web application.
however, for MS Team, the default pop out browser should still is Edge and show that error.
Anyway i can make the pop out authentication page to Chrome? thank you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @ex4xr (ex4xr)
Thanks for posting.
The Okta Browser Plugin enables you to automatically sign into applications that would otherwise require you to manually enter your credentials (e.g., applications that do not support SAML or a direct form POST to a URL). Using the plugin enables you to use SSO for a broader range of applications.
When end users start an app from their Okta End User Dashboard, a new browser tab opens to the app's URL. The plugin uses an encrypted SSL connection to obtain authentication information and other required information from Okta, and then applies that information to the page. The plugin does not store their credentials after authentication is complete.
Please follow this document to download the Chrome Browser plugin and get additional information:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Browser_Plugin.htm
Configure browsers for single sign-on on Windows:
https://help.okta.com/en/prod/Content/Topics/Directory/ad-dsso-migrate-configure-browser.htm
Let us know if this helps you.
Have a great day!
Daniela Chavarria.
Okta Inc.
Ricky's referring to the browser window that Microsoft Teams displays when Microsoft redirects the user to Okta for authentication. It has nothing to do with the Okta plug in or the dashboard.
We have some users that experience this same issue. We recently started rolling out the Palo Alto Global Protect VPN client, and for a small number of users, when that client tries to authenticate, it pops open a small browser window (IE or Edge, regardless of the user's default browser), which almost immediately generates a script error, preventing the user from signing in. Sometimes, clearing the IE/Edge cache and temporary files will fix it, but not always. One user had the problem follow him from PC to PC to PC. Another thing to try is to open an IE/Edge browser and sign into your Okta dashboard and THEN launch Teams, so when it tries to authenticate, there's already an active, authenticated session running. That's not a long term solution, clearly.