v3btj (v3btj) asked a question.
Not able to assign the user to the application getting this error and under provisioning i have enabled all the checkboxes
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello g jyosthna
Thanks for posting.
Usually, when a provisioning error happens it is caused by one of three causes:
- The user or admin trying to add the application doesn't have permissions for it, in that case you will see an error saying " The credentials used to connect to the API were invalid; please check your configuration".
- The API configuration was successful, but the option to create, update, and deactivate users was not activated, and the error includes "Matching user not found.”
- There are not enough licenses available to add another user on this app, it will show an error saying "License Limit Exceeded.”
More information and details can be found on this document:
https://help.okta.com/en/prod/Content/Topics/Provisioning/lcm/troubleshooting.htm?language=en_US
Since in this case, none of the above is happening, but there is "An unexpected error" I suggest you to open a ticket with our Support since we will need some more details and access to your account to be able to better assist you.
Let us know if this helps you.
Daniela Chavarria.
Okta Inc.