s8tyl (s8tyl) asked a question.
Can we create customised workflows with Okta Self Service or is what is OOTB the only thing available.
e.g. if a user requests access to an application, can we add a step that will check available licenses first and/or can we do a dynamic lookup for the application owner or user's manager to route approval emails
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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David,
I've been looking into this and OOTB appears to be it. I am not seeing an external facing API to handle things like app requests. The app requests / and results are event hook eligible:
https://developer.okta.com/docs/reference/api/event-types/?q=event-hook-eligible
meaning you could perform some sort of logic when they occur inside of a workflow but without an external facing API you will not be able to manipulate the app request process directly.
David,
I wanted to expand on this a bit.
Technically it is possible to build something outside of the OOTB Okta process but it would be a completely custom job and you would need to leverage other technologies. For example there is a template "Modernize your Access Request Management with Okta and Slack"
This template leverages slack + tables + workflows to setup a request/approval process. So technically it is possible to make a custom job, there just isn't any direct API method to influence the existing OOTB request/approval process in Okta.