v7vul (v7vul) asked a question.
I'm receiving this error: Automatic provisioning of user X to app Box failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration.
the person who set up the API and configured Okta is no longer here. Can I get some guidance on how I can fix this? Thank you
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @v7vul (v7vul),
Thanks for posting.
Regarding the Box matter, the error message points out that something might be wrong with the account used for the API Authentication, under the provisioning settings of the app. Here's what I would suggest:
- Make sure that you have an existing Box session, signed in as a Box Admin;
- Re-authenticate again the API, under-provisioning;
- Re-assign the user to the application.
The API account can be found under the application's Provisioning tab, in the left panel, under API Integration.
Looks like the credentials used for the API integration are not correct or have issues so they need to be changed, the credentials are in the App > Provisioning > integration > Edit > Authenticate with the app. Once get a successful attempt for the authentication just went to tasks and edit the user(s) with errors, or, go to app assignments and remove and re-add the user.
That account must be a Super Admin account on the App side so Okta can use it to provide a fine and do the queries to the app.
Regards,
Natalia
Okta Inc.