aoddv (aoddv) asked a question.
I have tried to resync okta to service cow i mean service now. i have a group that has 13 entries of members. THe ad group and okta group associated have both 15. Why does this happen and is there a sync issue?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @aoddv (aoddv),
Thanks for posting.
If the two additional users exist in Okta and also in AD indeed these users exist.
The following document provides details about the process followed during the integration and Users import and provisioning:
https://help.okta.com/en/prod/Content/Topics/Provisioning/ServiceNow/OktaIdentityCloudDeploymentGuide.pdf
No additional users are created on Okta, or AD different than the ones created in ServiceNow if two users are failing it might be something about the attributes that are not matching and that's why the users are not syncing. Most of the time to review these details it is necessary to get in a call or have impersonation permission from your side. At this point, we don't know if the users are mastered in AD and imported to Okta and then pushed to ServiceNow, or if they are mastered in Okta and imported to AD and then pushed to Service now, we will need to track a test user's flow and check if all the attributes are imported correctly into Okta, as the issue might be related to the expression language used in the attribute mappings.
If further assistance is required I suggest you open a ticket with Support for more specific assistance of your case.
Please let us know if this helps.
Regards,
Natalia
Okta Inc.