aufyr (aufyr) asked a question.
i have left my phone at home which is a long way from where i work, everything i try is sending an sms to my phone..
how can i select an alternative method, i can access my account, but when i select edit it just sends a code to my phone..
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @aufyr (aufyr)
I'm sorry about the inconvenience you are experiencing with the MFA process.
In this case it is necessary to reset the Multi Factor to the user experiencing the issue, in this case your own user.
The MFA reset will wipe away the credentials for all configured factors and allow users to set up their factors again.
You can follow this article for guidance: https://help.okta.com/en/prod/Content/Topics/Security/mfa/mfa-reset-users.htm
Let me know if this was helpful.
Regards,
Daniela Chavarria
Okta Inc.