Hey Emily, I hope you are doing well today!

You can try to reset again the plugin but this time by following these steps but be aware that you must do with each user individually. 

Chrome

Open Chrome and go to settings Menu -> Tools -> Extensions and check Developer Mode in the upper right side.

Find the ID of the extension for Okta. In my case the ID is glnpjglilkicbckjpbgcfkogebgllemb

In Windows 7 or 8 navigate to

Chrome installation directory > User Data > Default > Local Storage and delete the local storage with the same ID as the extension

In OS X

by opening Finder and navigating to /Applications/Utilities. Then double click Terminal.

At the prompt, type the commands:

> cd ~/Library/Application Support/Google/Chrome/Default/Extensions/glnpjglilkicbckjpbgcfkogebgllemb/3.16.5_0/js/common

> rm local-storage.js

Firefox

In Firefox, install the Firebug plugin. It can be found at:

https://addons.mozilla.org/en-US/firefox/addon/firebug/

Navigate to the problem Org and open Firebug. For example https://company.okta.com. In Firefox click Tools -> Web Developer -> Firebug -> Open Firebug

In Firebug select the DOM tab and scroll to search for localstorage. In localstorage, delete the key by right clicking and selecting delete. This should reset the site.

Safari

OS X before Lion:

Open a terminal by opening Finder and navigating to /Applications/Utilities. Then double click Terminal.

At the prompt, type the commands:

> cd ~/Library/Safari/LocalStorage

> ls

This will list all the files in the directory. Search for a file that has a similar format https_orgname.okta-admin.com_0.localstorage

Type the command:

> rm https_orgname.okta-admin.com_0.localstorage

OS X Lion or better:

Click on 'Finder'

On the top menu bar click on go and simultaneously hold down the option key and alt key. While you're holding the keys, select Library. In the list, select Safari -> Local Storage and find the Okta Org cookie to remove. It will have a similar format to https_orgname.okta-admin.com_0.localstorage

IE

The persistent.dat file, associated with the plugin, needs to be removed. To do this delete the appropriate .dat file:

Windows XP

<user_home_dir>\Local Settings\Application Data\Okta\IE Plugin\persistent_x86.dat

Windows 7

<user_home_dir>\AppData\LocalLow\Okta\IE Plugin\persistent_x86.dat

This should solve the issue. 

Thank you!