8quxq (8quxq) asked a question.
Hello team, I was wondering if you can help me fix the issue I'm having. I recently had an issue with "Okta Identity Cloud Add-on for Splunk add-on". It keeps saying that it's loading, but it does not actually load as you can see in the photo I attached. Also Okta logs stopped coming.
When I tailed the ta_okta_identity_cloud_for_splunk_okta_identity_cloud.log file, this was the output>>>
2021-09-10 08:43:25,141 INFO pid=119412 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1
2021-09-10 08:43:25,145 ERROR pid=119412 tid=MainThread file=splunk_rest_client.py:request:144 | Failed to issue http request=GET to url=https://127.0.0.1:8089/servicesNS/nobody/TA-Okta_Identity_Cloud_for_Splunk/TA_Okta_Identity_Cloud_for_Splunk_account?output_mode=json&--cred--=1&count=0, error=Traceback (most recent call last):
File "/opt/splunk/etc/apps/TA-Okta_Identity_Cloud_for_Splunk/bin/ta_okta_identity_cloud_for_splunk/solnlib/splunk_rest_client.py", line 140, in request
verify=verify, proxies=proxies, cert=cert, **kwargs)
File "/opt/splunk/etc/apps/TA-Okta_Identity_Cloud_for_Splunk/bin/ta_okta_identity_cloud_for_splunk/solnlib/packages/requests/api.py", line 53, in request
return session.request(method=method, url=url, **kwargs)
File "/opt/splunk/etc/apps/TA-Okta_Identity_Cloud_for_Splunk/bin/ta_okta_identity_cloud_for_splunk/solnlib/packages/requests/sessions.py", line 468, in request
resp = self.send(prep, **send_kwargs)
File "/opt/splunk/etc/apps/TA-Okta_Identity_Cloud_for_Splunk/bin/ta_okta_identity_cloud_for_splunk/solnlib/packages/requests/sessions.py", line 576, in send
r = adapter.send(request, **kwargs)
File "/opt/splunk/etc/apps/TA-Okta_Identity_Cloud_for_Splunk/bin/ta_okta_identity_cloud_for_splunk/solnlib/packages/requests/adapters.py", line 447, in send
raise SSLError(e, request=request)
SSLError: [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:741)
Hello @8quxq (8quxq),
Do you see any certificate errors?
Please check the following link it could be useful for you: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743591
Regards,
Natalia
Okta Inc.
I do see a certificate error. The link you sent me is for a servicenow addon. In my case, what would be the equivalent to the file they edited? but in the Okta addon files instead.
Equivalent to </opt/splunk/etc/apps/TA-ServiceNow-Secops/bin/sn_connect.py> In Okta app is what I need to edit. Please let me know what it may be so I can perform the change.
Sincerely,
How can I get Okta add-on to Bypass the SSL Verification part?