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0D54z000075WrYZCA0Okta Classic EngineMulti-Factor AuthenticationAnswered2024-04-16T09:34:45.000Z2021-08-04T16:27:31.000Z2021-08-07T23:27:47.000Z

93qqp (93qqp) asked a question.

MFA Death Loop

I'm working on testing a trial version of Okta, and had attempted to turn off MFA based off https://support.okta.com/help/s/article/How-to-disable-factors-under-Extra-Verification-in-the-user-settings-page?language=en_US

 

It lead to an interesting death look for one of my test users where the page kept attempting to load but kept attempting to request that I set up MFA.

 

I thought this was just something that might affect new users, until I attempted to login with my admin account the next day, and found that not only is the death loop affecting all users including my admin, attempting to access the Admin interface prompts the death loop to start again, meaning I am unable to access

Image is not available
the admin interface to continue.

 

I've since made a new trial portal


  • Hi,

     

    This is Alex from Okta Support,

     

    To determine the source of the issue we would need to gather additional info. Please open a support ticket and we will be happy to help.

     

    Thank you

    Expand Post
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MFA Death Loop