f6dkj (f6dkj) asked a question.
We had a user get blocked due to an expired credential, after resetting her password, her IP was still being blocked. How can we "unblock" an IP address without adding a permanent whitlisted IP? We don't want to do that as the IP is transient to a home user and could be reassigned allowing for reduced security.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Brian,
IPs that are blocked by ThreatInsight should be cleared after 24 hours, if no other suspicious activity is recorded. From the end-user side, if the IP is dynamic, a change should be possible. From the Okta side, at this time, the best approach would be to whitelist the IP for a day, and then remove it from the whitelist afterwards.
The procedure to do that is detailed here:
https://support.okta.com/help/s/article/How-to-whitelist-an-IP-from-HealthInsight?language=en_US
Hi Sebastian,
Thanks for your reply. I did finally get a similar answer from support. However, I do feel this 24 hour thing should be something that an admin can bypass, and/or clear without putting a potentially permanent record in to whitelist.
I have added an "Idea" feature-request into the portal for this. I would also recommend (unless I missed it) ensuring this 24 hour thing is included in the technical documentation for ThreatInsight, so customers don't have to scramble when they have a user who is unable to log in due to a block like this.
Thanks
Brian
I agree with Brian here. Seems silly to have to put something on a whitelist to do a temporary bypass.
I added a blocked IP address by ThreatInsight to whitelist and IP address is still being blocked as suspicious. Is there any way to clear the flag?
This can be pretty impactful to tell a CEO that he is not able to login to his company because we have to wait 24 hours. I really think this should be something that could be done on the admin side.