DaveR.09205 (Customer) asked a question.
We developed against one Okta account and then switched over to another; with the first one we were getting a session node in json from the token hook; with the new account we're not getting that json back. What accounts for the difference in the two accounts? Is there a config difference to look for between the two accounts or does it have to do with the status of the user?
This is what we were expecting:
{
"session": {
"id": "...",
"userId": "...",
"login": "...",
"createdAt": "2021-05-10T20:19:31Z",
"expiresAt": "2021-05-10T23:27:52Z",
"status": "ACTIVE",
"lastPasswordVerification": "2021-05-10T20:19:31Z",
...
"idp": {
"id": "...",
"type": "OKTA"
},
"mfaActive": false
}
}
Hi,
Hope you are doing great,
We were checking the question internally and we realize we must gather some information and compare the 2 accounts to see what is different between them. My recommendation and in order to get the best assistance on this request , is better if you open a normal case with Okta so we can take a look on all details regarding this case and give you the best possible solution.
Here is how you can open a case https://support.okta.com/help/s/article/How-to-Create-a-Support-Case
Thank you.