9zce6 (9zce6) asked a question.
We just federated our O365 tenant to Okta. We had a mailbox that was authenticated to SMTP through Thunderbird with no issues. We created an okta account for this mailbox, and tried to authenticate to Thunderbird but it will not authenticate. I can login to Okta and outlook.office.com with no issues with the same password. Legacy auth has been enabled but still nothing.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Nicholas,
This is Bogdan with Okta support.
Tried to research your inquiry but due to having too less information in regards to the error message (if any) or with the behavior that is occurring while trying to authenticate in Thunderbird, I am not quite sure where to pinpoint the issue.
Based on a quick research if upon clicking done, there will be a message saying "Unable to log in at server. Probably wrong configuration, username or password", disabling the security defaults and should allow you to manage to sign in and retrieve emails with Thunderbird.
But this really depends on the error message that you receives while trying to authenticate and also the events that are generated in office365 logs while the authentication request is made.
I would recommend opening a Support ticket including more details of the behavior and also include the usernames of some affected accounts.
Thank You,
Bogdan Albu
Technical Support Engineer