Outlook on Windows 10 does not authenticate with OKTA

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0D51Y0000ARIBcySQHOkta Classic EngineAuthenticationAnswered2024-03-08T00:44:18.000Z2021-02-08T13:32:04.000Z2021-02-11T14:00:25.000Z

Julienv.70287 (Yaska) asked a question.

Hi all!

I'm running into issues with Office 365 where authentication now works perfectly for almost everything except for some users.

The issue is:

When using Outlook, users add their new account.

They expect an OKTA authentication window to appear but the only thing I see is a regular prompt asking for login and password.

Outlook does not pick up the fact it needs to authenticate through OKTA.

This happens for some users, not all users.

Does anyone know how to remediate to this?

Thanks in advance,

Julien

User15905896560008893663 (Vendor Management)
5 years ago
In order to give you a proper response, we need to investigate the issue in more detail. I recommend opening a new case with the support team for further troubleshooting steps.
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