redsg (redsg) asked a question.
Salesforce Portal Links
We want all access to our case Salesforce Portal to be managed by OKTA
When case links are sent from the system they use the standard salesforce URL.
How can I replace the standard prefix with one that sends me via OKTA to the case.
See the following example:
https://uat-xxxxxxx.cs190.force.com/s/case/5007b00000AuSXW takes me to the general salesforce
I tried taking the OKTA embed link https://xxxxxxx.okta.com/home/salesforce/0oa9tzoq45m36C6h32p7/s/case/5007b00000AuSXW
but it doesn't work.
Hi,
While checking the documentation I was able to find this document related to your inquiry:
Create a Salesforce Portal integration
https://help.okta.com/en/prod/Content/Topics/Provisioning/Salesforce/sfdc-portal-integration.htm
I also Found this one from the Salesforce side:
Customer Portal Guide
http://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/customer_portal_guide.pdf
I hope this helps.
If by any chance you need further asistance feel free to create a support case so we can provide you further help.