NicholasC.38111 (Customer) asked a question.
I'm wondering if its possible to have different activation emails sent based on certain attributes within the account. For instance, location. We have employees in the US and UK and their onboarding process is much different. Is there a way for us to send a different default activation email based on their location so they are given the proper steps to get set up?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @NicholasC.38111 (Customer) ,
From this article: https://support.okta.com/help/s/article/How-to-leverage-different-activation-email-templates-based-on-a-user-profile-attribute-value
While Okta does not provide an out of the box solution, the best way to send users different activation emails (based on different app assignments / roles within organization) would be to assign different values for the locale attribute for the user subset in question.
For example, users with the locale value en_US should receive the template `activation email 1`. Users with a different locale value should receive the template 'activation email 2`
More details can be found in the Mapping Location Attribute from Profile Master to Locale attribute in Okta profile results in null value and Add Custom Email Templates for Multiple Languages articles.
Let me know if this helps!
Thanks!
Tim
Okta, Inc.