GregH.00578 (Customer) asked a question.
I know that you have to have firstName, lastName, email & uid (maybe SamAccountName) for Okta to import from AD & create a new user.
What happens if you have an existing user & the lastName gets deleted in AD? I see 'Skipped" in the logs and then after 14 days the user got deleted. Is this the default action?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Was the account deleted or just deactivated? By default, Okta doesn't delete user accounts, even if you delete an account in AD. The typical scheduled imports are deltas that only include existing AD accounts, to create new accounts and modify existing accounts in Okta. However, even a full import will merely deactivate an AD-mastered account that is no longer present in the import. I'd be interested to find out how the account got deleted.
the user was deactivated due to being skipped. I have located the AD activity that caused the import to skip (firstName was deleted, causing it to be blank) but that happened several days before the deactivation. Deactivating an account in Okta kicks off a whole stream of offboarding activities. If I can identify an AD issue that could trigger this during the delay period, I can fix it before it causes downstream problems