Hello there,

A user that was previously working for us, got removed from our AD after leaving our company for a while.

This user came back to work with our company in another role, meaning they got readded to the AD, but with different details.

Now, the user info presently available in Okta failed to receive the updated details using the Active Directory link using the scheduled Incremental Update.

After completing a Full Import, the user was marked as Deactived, still with the old AD details.

Both Incremental Import as well as Full Import do -not- add the user back in Okta.

Import completes successfully and shows: 141 users scanned, 138 existing users unchanged.

I tried the steps detailed in Knowledge Base document "A specific user cannot be imported after deletion from Active Directory", but to no avail: there's no records in the Import Results at all (not even when I set the results filter to show ALL). The person is also not visible in the Assignments screen.

Please help, as this person is now unable to access our Service Management tools.

Many thanks in advance!

Kind regards,

Martin Pleister

P.S.: I'm not sure about the category for this issue, feel free to correct it.