M A MohammedK.38376 (Star Knowledge) asked a question.
I enabled MFA factor: SMS authentication (set it as "Required") along with Okta verify with Push. When i try entering my mobile number by selecting my country "India" . It says this Only numbers located in US and Canada are allowed. Contact your administrator if this is a problem. What should i do?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Dear Mohammed
Thanks for sharing your issue with the Community 😉
Regarding your question, I should assume that right now you are using a Preview Cloud Org. since is the only situation where I faced that kind of message setting up the SMS as a factor for authentication.
Attached you can can find a screenshot with what I face using my Preview one and selecting Spain as location.
Just in case you need to enable this option, I encourage you to raise a ticket in Okta Support and they will give you the best answer to your question.
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Yes Borja. Your assumption and Screenshot is right and same issue what i'm facing.
Have raised ticket/case on okta help center. They are on it. But not solved yet.
Kindly let me know the steps if you got it solved.😊
Thanks
International SMS (that is, outside the US and Canada) for MFA is usually an extra feature you'll need to pay for. Support will likely guide you this way.