xwe64 (xwe64) asked a question.
Hi I am a client using Okta, when I try to use TouchID within safari, but it doesn't prompt to touchId but Yubi Key. This feature worked on chrome perfectly with my colleague , can you verify why it doesn't work on safari?
BTW, Image uploading in this help centre is failing, can you invest this too?
Thanks
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Dear Johnny
Thanks for sharing your issue with the Community 😉
Based on your needs, I would recommend you to open case if you suspect that something is not working as expected.
https://support.okta.com/help/s/opencase
Regarding your problem uploading an image into Help Center, I just did it few minutes ago with no problem. You can check it (https://support.okta.com/help/s/question/0D51Y00009pbucbSAA/sms-authentication).
Best regards.
*** IF THIS OR ANY OTHER ANSWER HAD BEEN USEFUL, PLEASE, CLICK ON UPVOTE TO THANK CONTRIBUTIONS FROM THE COMMUNITY ***
It worked now , maybe a bug before. Thanks 👍
Additionally, you can check Release Notes section to see if something has been recently changed.
https://help.okta.com/en/prod/Content/Topics/ReleaseNotes/okta-relnotes.htm
Hi Johnny,
Which version of Safari are you running? All of the currently released versions of Safari don't support WebAuthn, which is the protocol used to make TouchID an Authentication factor. However, Safari 14, which is currently in beta, is slated to include WebAuthn support (see: https://techcrunch.com/2020/06/25/apple-is-bringing-face-id-and-touch-id-to-the-web-with-safari-14/). Whenever Safari 14 is released, you should be able to update to it and enjoy using Safari to access Okta with TouchID.
Hope this helps!
Thanks!
Tim
Okta, Inc.
Thanks for replay Tim!
I used Safari 13 and tried with Safari 14 beta (Version 14.0.1 (15610.2.11.1.3, 15610)), Neither worked 😔 I hope it will work on Safari Released version! 🙂
Tim,
Safari 14 for Mojave, Catalina was released on September 16 2020. It is also included in macOS Big Sur. It includes support for WebAuthn.
https://developer.apple.com/documentation/safari-release-notes/safari-14-release-notes
When will Okta fix this issue?
I can also confirm that Safari 14.0.1 does not give the option to use TouchID, it just offers using a security key as @xwe64 (xwe64) 's screenshot shows above.
Date today = Sun Dec 27 13:04:04 PST 2020
This *STILL* doesn't work on Safari (Version 14.0.2 (15610.3.7.1.10, 15610))
Mac OS Catalina - version 10.15.7
January 8 2020 - still not working. Please note, Safari has supported WebAuthN for sometime now, so we're just waiting for Okta to implement. https://webkit.org/blog/11312/meet-face-id-and-touch-id-for-the-web/