DaveN.91871 (Stagecoach) asked a question.
Hi there,
We have a need for identifying a users identity when they call our service desk. Is there a way, perhaps using a user's security question answer, to perform this check? For example, as a technician, I could ask a user for their 2nd and 3rd letters from their security question, and I could enter this into a webform, and get a verified or unverified as a result?
Cheers
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hey,
The way you are describing this process is not something yet support, perhaps there are others ways of identifying users that you can use when creating this script but ultimately this is up to your needs and choices as a company. There are saveral ways you can identify users, from Okta Verify to different other checks based on custom attributes from their profile etc..
Ultimately a new method of your choice can be requested via the FR system so our engineering can have a look at it and further consider it for implementation.
While I was unable to find the Feature Request already listed, here's where you can submit your idea: https://support.okta.com/help/oktaideas
Can you do a push notification that the user has to approve to identify a user since their device has been registered?
Thanks for the help Donald. I actually posted this same question on Reddit, and someone mentioned to use the Rockstar chrome plugin
https://chrome.google.com/webstore/detail/rockstar/chjepkekmhealpjipcggnfepkkfeimbd
and
https://github.com/oktadeveloper/rockstar
It's really quite useful (not just for what I wanted), and I can now test against a users security question over the phone. It's great.
Cheers