bo86a (bo86a) asked a question.
Hello good day, we have an user that cannot access to Ariba Sourcing, she receive a message error:
400
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi Jose,
The error message suggests her account is not active, or possibly the app she is trying to access has been deactivated? Hard to tell without more detail.
Hello, thanks for your answer.
The APP is active (Other users can access without problems).
When you said: Her account not active, you mean at the ARIBA SOURCING QUA app?
She can access without problems to ARIBA SOURCING PRD...
Hi Jose,
This is really difficult to answer because the only detail provided is the screenshot with an error code that just says NOT_ACTIVATED.
It could be her ARIBA account in the app itself is not active.
The quickest option might be to just open a case with Okta support.
The syslogs might provide some additional insight as well.
Perfect no problem.
Where can i open a ticket?
You can access the Helpdesk through the Okta Administrator UI. There is a help and support link in the upper right corner. Click through there, and you will see an "Open a Case" link on the bottom of the page.
If you are not an Okta administrator, you would need to go through your internal Support channels to have an admin contact Okta support.
Hope that helps!
Yes i tried but i receive: No Access. Please logout and login using your administrator credentials to view this content.
Is there any mail where i can text them?