Hi,

I am new to OKTA and have installed and configured the OKTA Directory Agent. The environment is behind a proxy. The Directory Agent communication is good. However while trying to import the users, I get the error:

An operations error occurred.

The system log in the Admin Portal shows the below:

Actor

   AlternateId MYID@mydomain.com

   DetailEntry

   DisplayName MY ID

   ID 1213132121132

   Type User

Client

   Device Computer

   GeographicalContext

       City Bengaluru

       Country India

       Geolocation

           Lat 12.

           Lon 77.

       PostalCode XXXXXXX

       State BBBBB

   ID cappT0Hfy97F1BoO1UTR

   IPAddress 1.2.3.4

   UserAgent

       Browser UNKNOWN

       OS Windows 8

       RawUserAgent Okta AD Agent/3.5.9 (Microsoft Windows NT 6.2.9200.0; .NET CLR 4.0.30319.42000; 64-bit OS; 64-bit Process; sslpinning=disabled)

   Zone null

Event

   AuthenticationContext

       AuthenticationProvider

       AuthenticationStep 0

       CredentialProvider

       CredentialType

       ExternalSessionId trsrjqZVsTeT2e884OpH7kdnw

       Interface

       Issuer

   DisplayMessage Perform LDAP read by AD agent

   EventType system.agent.ad.read_ldap

   Outcome

       Reason An operations error occurred.

       Result FAILURE

   Published 2020-08-05T13:12:17.550Z

   SecurityContext

       ASNumber 132962

       ASOrg My Company

       Domain .

       IsProxy false

       ISP My Company

   Severity WARN

   System

       DebugContext

           DebugData

               RequestId 123442324342243cxvvdfdfdffsfdsfsdfdsfsdfsdfsd

               RequestUri /api/1/internal/app/activedirectory/0oaoofavyEISAIfx74x6/agent/a53ome440ScYi84H84x6/actionResult

               ThreatSuspected false

               Url /api/1/internal/app/activedirectory/0oaoofavyEISAIfx74x6/agent/a53ome440ScYi84H84x6/actionResult?responseId=ADSooktryw2eLC7Ay4x6

       LegacyEventType app.ad.agent.read-ldap.error

       Transaction

           Detail

           ID 123442324342243cxvvdfdfdffsfdsfsdfdsfsdfsdfsd

           Type WEB

       UUID 34234363645645645

       Version 0

Request

   IPChain

       GeographicalContext

           City Bengaluru

           Country India

         Geolocation

           Lat 12.

           Lon 77.

         PostalCode XXXXXXX

         State BBBBB

   ID 12332132132112332

   IPAddress 1.2.3.4

       Source

       Version V4

Target

   AlternateId MY-Domain.com

   DetailEntry

   DisplayName Active Directory

   ID 0oaoofavyEISAIfx74x6

   Type AppInstance