SOARO.99764 (Customer) asked a question.
Why does the sender's phone number that sends the MFA (SMS) verification code change every time?
* DOCOMO is a Japanese telephone company. They will change the sender of those verification codes to "Reject". If the sender is "Reject", it will be treated as junk mail. So the end user asked if he could determine the sender's phone number.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @SOARO.99764 (Customer) - can you tell me more about the end user experience in regards to MFA SMS?
Okta's SMS providers are US based where the primary provider would come from the SenderID "PIN" most times, but if response isn't received/attempt fails from the primary then it fails over to the secondary provider that shows the SenderID as a US number.
Over time(no date set), we would eventually be unifying the SenderId to be consistent between primary and secondary SMS providers so things like trust are maintained.
If you have a suggestion on how we could improve on this, could you please lodge a request through https://ideas.okta.com/ ?
-Andrew