e5278 (e5278) asked a question.
Trying to deploy a new OKTA AD Agent node. After entering in tenant name information, "Sign into OKTA with Administrative User Account" window is mostly blank, with no options to authenticate, thus we cannot complete Agent deployment/installation.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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can you enable TLS and try
TLS is enabled. Still same issue. Any additional configs?
By chance, do you have a custom Okta domain? I have had a few customers run into this issue. Make sure the server has access, using Internet Explorer, to your Okta login page to confirm access. You may have to double check - possibly an internal DNS - to whitelist your custom Okta domain. Otherwise, depending on your access to DNS and if you have a relatively new org, you could roll back the custom domain setup, install the AD Agents, and run thru the custom URL steps again.
I see the same issue too, Any Luck >?
I am running into the same issue. I have a new domain up and running, and ensured TLS is enabled. Default browser is IE, and confirmed it can reach our Okta sign-in page (<domain>.okta.com). Had to put a few websites in the trusted sites list to get it fully load. Can sign in no issue.
Agent installer shows the same blank screen as represented by the previous post's screenshots. Can't seem to find any additional changes to make to allow the sign-in screen to show up.
Anyone find a solution that worked for them?
Update (Resolution): I got Okta Support involved and they advised me on setting up a website "trace" for all web activity during the install process to determine why the window was blank. The trace ended up showing me that the window was not going to our traditional sign-on link of <domain>.okta.com, but trying to go to our domain link, of okta.<domain>.com, which was not loading. Because it was routing to a domain address which doesn't exist, it simply stalls. The FQDN was really needed to point to an external web server. Popped the external web IP as an A-Record in the DNS, then using IE, ensured that the site would load (had to add a few URL's to the Trusted Sites as they popped up being blocked on loading). Once these steps were taken and IE would load up the login screen at okta.<domain>.com, reran the installer of the Agent and it successfully loaded the sign-in screen for Okta and I was able to complete the install.