xcecd (xcecd) asked a question.
I won't receive push notifications on my new device
Hi! I switched the device I am using (also switched system from Android to iOS) by going to Extra Verification and removing my old device. I followed the enrollment process (the one including the scanning of the barcode) and it looked like the change was registered on my profile page. Once I tried to log into the VPN or MS Teams, however, I did not receive a push notification on my new device (even when going to the OKTA application). Using the verification code option also did not work. Interestingly, when I tried to log into my profile on this website to access support, it asked me to send a push notification and this time it worked. Could you please assist me in resolving this?
Hi Nadezhda,
Have you reached out to the Super Admin of your Okta Org to reset your MFA policy?
The following help articles have videos as well. Please review the following URLs listed below.
https://support.okta.com/help/s/end-user-mfa-faqs
https://support.okta.com/help/s/setting-up-mfa-for-end-users