Hello,

While connecting to VPN through Okta Radius agent, many users are not getting connected at the first attempt, it takes multiple attempts to get connected.

Below are the logs that we can see-

2020-04-05 12:13:45 UTC [DCSLVIRWPOKAG01, pool-1-thread-5] : INFO - Completed processing. packetId=0, totalProcessingTime=0ms, queueTime=0ms, oktaTime=0ms, httpCode=N/A, result=FAILED, remoteAddress=N/A

2020-04-05 12:13:49 UTC [DCSLVIRWPOKAG01, pool-1-thread-3] : INFO - Completed processing. packetId=0, totalProcessingTime=0ms, queueTime=0ms, oktaTime=0ms, httpCode=N/A, result=FAILED, remoteAddress=N/A

2020-04-05 12:13:50 UTC [DCSLVIRWPOKAG01, pool-1-thread-6] : INFO - Completed processing. packetId=0, totalProcessingTime=0ms, queueTime=0ms, oktaTime=0ms, httpCode=N/A, result=FAILED, remoteAddress=N/A

2020-04-05 12:13:51 UTC [DCSLVIRWPOKAG01, pool-1-thread-1, radiusRequestId=DHRRTigUyo, user=rita.valean@rb.com, requestType=mfa_selection] : INFO - User successfully authenticated: rita.valean@rb.com

2020-04-05 12:13:51 UTC [DCSLVIRWPOKAG01, pool-1-thread-1, radiusRequestId=DHRRTigUyo, user=rita.valean@rb.com, requestType=mfa_selection] : INFO - Completed processing. packetId=107, totalProcessingTime=10508ms, queueTime=0ms, oktaTime=319ms, httpCode=200, result=FAILED, remoteAddress=rb.okta.com/18.209.113.150:443

Please help, what issue it could be?