RobM.62038 (Customer) asked a question.
Is there any entry in the okta log that would indicate that a user's password expired? I am retroactively attempting to figure out why several users are complaining that their passwords are changed for no reason. All I can see are INVALID_CREDENTIALS messages.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Password expirations are not logged in Okta. I don't think I've encountered any systems that do this.
In most system I've worked with, each user has a date and time the password was last changed. (As opposed to some sort of counter.) In Active Directory, as an example, users will have the pwdLastSet attribute for this. When a user attempts to login, the password policies are evaluated and it will then see if the password age set in the policy is less or more than the time elapsed since the password was last changed. As such, a login is needed for this evaluation to occur.
If Okta is configured to do the authentication, then you might be able to expand the logs and check if there is a "Reason" field that provides more explanation.
If you are using delegated authentication to Active Directory, then you may want to investigate in the AD environment.
There's nothing in the system log to indicate that a user's password is expired, but the user's account Status changes from ACTIVE to PASSWORD_EXPIRED until it is successfully updated, which you can check for if the user hasn't already changed it. And it may also change to LOCKED_OUT if the user fails on too many attempts to update it - this depends on your password policy settings.