3zfs7 (3zfs7) asked a question.
We are currently trying to integrate our test instance of ServiceNow against our production instance of Okta using SAML 2.0. We followed the instructions found at https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-ServiceNow.html. When we go to test the connection it looks like the initial authentication into Okta works just fine. But after that, we receive 2 errors:
1: User <email address> not found.
2: Cannot logout of IDP's session. IDP's logout URL not set. So, cannot logout the IDP session.
Error number 1 (user not found) is confusing. It looks like Okta is taking our login user - which is just a user name - and returning the email address to ServiceNow. We don't use email address for logins to ServiceNow. We use the same user name that we use for Okta.
We were able to successfully test this in our DEV ServiceNow instance against our OktaPreview instance - and configured everything based on that. Unfortunately I'm only the ServiceNow developer and don't have access to how to configure the application in Okta.
Any help would be appreciated.
Thanks!
Mike Procopio
Seton Hall University
Hey Mike! Thank you for posting!
We have resources available specifically for developers at https://developer.okta.com, including a Developer Forum (https://devforum.okta.com/) and documentation. If you are unable to find the solutions you're looking for there, we would encourage you to contact our dedicated Developer Support team at developers@okta.com, and they will be able to help you out.