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0D51Y00006etm1kSAAOkta Classic EngineOkta Integration NetworkAnswered2024-03-25T17:49:21.000Z2019-09-17T20:10:38.000Z2019-09-26T10:05:09.000Z

22jd4 (22jd4) asked a question.

September 17, 2019 at 8:10 PM
Jira On Prem integration with OKTA

Hi,

 

I've integrated Jira On Prem with Okta as per the instructions on the below link. 

 

https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Jira-On-Premise-SAML.html

 

So now, Jira is accessible only we have logged OKTA in the browser. But the issue is, whenever I open Jira application from Okta, it's prompting for the login credentials all the time. 

If we start a new session of Jira application then again it asks for the login credentials. I've double checked the instructions on the above link and its all validated. 

 

I've got one link where one use faces the same issue but atlassian community asked him to verify the crowd-directory position for Okta. Here I couldn't find the OKTA entries in the database

 

 

Here is the link,

https://community.atlassian.com/t5/Jira-questions/Not-able-to-login-to-Jira-after-integration-with-Okta-for-Single/qaq-p/898423

 

Could you please help me to fix this issue. Thanks!

 

  • 4 answers
  • 1.64K views

  • daisy.sun1.5046410359822651E12 (Okta, Inc.)

    Hi Zain,

     

    Thank you for contacting Okta Community? Is this a new integration (did this ever work before)? If this never worked before, please open a Support case with us so we can schedule a remote session with you to go over your Jira on-prem configuration and make sure it is configured properly.

     

    Thank You,

     

    Daisy Sun

    Technical Support Engineer

    Okta Global Customer Care

     

    Expand Post
    Selected as Best

  • daisy.sun1.5046410359822651E12 (Okta, Inc.)

    Hi Zain,

     

    Thank you for contacting Okta Community? Is this a new integration (did this ever work before)? If this never worked before, please open a Support case with us so we can schedule a remote session with you to go over your Jira on-prem configuration and make sure it is configured properly.

     

    Thank You,

     

    Daisy Sun

    Technical Support Engineer

    Okta Global Customer Care

     

    Expand Post
    Selected as Best

    • 22jd4 (22jd4)

      Hi Daisy,

      This is a complete new integration… Could we setup a remote sessions please.

      Thanks,

      Zain
      Expand Post

  • 22jd4 (22jd4)

    Hi Daisy,

     

    I've created a support case #00674959. Please let me know if we can have a remote session tomorrow and go through my configurations.

     

    Thank you,

     

    Zain

    Expand Post

  • h4eu8 (h4eu8)

    Hi Daisy, by continuing the work on this integration, can we have a remote session on this?

This question is closed.
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Jira On Prem integration with OKTA