TestO.40323 (Customer) asked a question.
Suppose one service provider implemented SCIM integration. But that server is down due to some reason. So any provisioning API call will fail. How should be handled? Does OKTA retry the same API call again in case of error? Or should it be taken care of from the service provider side?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi there - thanks for your question! I've escalated this to support who will get back to you shortly.
Greetings, thank you for bringing this up!
While the calls will not be retried automatically however, since you've mentioned Provisioning events specifically, any failures in this case will be recorded in the Okta Dashboard, will include error details and you will be given the option to manually select specific events or all events to retry the push.
Hope this helps and I wish you a great day!
Thank You,
Razvan Popa
Technical Support Engineer
Okta Global Customer Care