EvanN.53209 (Customer) asked a question.
For example:
We have the ADP workforce now application in Okta and an ADP chiclet is available for our users. When ADP sends us email, often they include useful links. When our users click on those links they are not signed in to ADP automatically through Okta SSO. This happens with other applications that we have in Okta as well. Is there a way we can fix this?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Is it correct that you're using SAML with your ADP app? View your ADP app as an admin and go to the "Sign On" tab and then click the "View Setup Instructions" button. See the "Supported Features" section. Note that it say only IdP-initiated logins are supported.
IdP-initiated logins are Identity Provider initiated logins. It's when Okta starts the login process, and occurs when you click the icon from the Okta dashboard.
There are also SP-initiated logins, which are when the Service Provider begins the login. This happens when the service provider wants to log you in, so redirects you to Okta to authenticate, which then redirects you back to the service provider. It appears ADP does not support SP-initiated logins, so you would have to talk to them.
Given the above, what's probably happening is a user clicks a link to ADP and I'm guessing they're probably then presented with an ADP login page; and because ADP doesn't support SP-initiated logins, ADP can't redirect you to Okta for authentication.
If ADP did support SP-initiated logins, they would also need to support a Relay State. This allows the original resource (the URL clicked in the email) to be preserved when redirecting between Okta and ADP. I recommend connecting with ADP directly and requesting they support those two features.
Thanks, I will take a look and try reaching out to ADP.