kqr44 (kqr44) asked a question.
We have O365 users that are not AD Mastered. Just OKTA Mastered accounts.
They will also be accessing their O365 emails via Outlook WEB.
These users don't have their own computers and will be using desktops where desktop SSO is enabled.
I was lead to understand that these OKTA Mastered accounts will not be able to access their emails from these computers. Is this true and what is a workaround for us.
Thanks.
Fred
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Frederick,
Thank you for posting your question on our support page.
Since the specified users are Okta mastered, your users will not be authenticated by the IWA Agents configured for your AD domain, however users can always access the Okta default login by going to https://subdomain.okta.com/login/default to bypass the IWA authentication / authenticate using their credentials.
Regarding your concerns, since your users will use Outlook Web on their web Browser, they will be able to successfully authenticate into Office 365 without extra configuration being needed.
IWA will not interfere with Office 365 unless you've configured Silent Activation for Office 365 to auto-activate Office 365 desktop clients which uses the IWA Agent and users must be AD mastered.
Please find more information in the below KB:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_O365_Silent_Activation.htm
Therefore, the Okta mastered users will be able to successfully authenticate into your Office 365, however since users will use your workstations that are configured with IWA , you might need to create them AD accounts in order to access the domain joined machines , however since their AD accounts will not be imported into Okta, IWA will not authenticate the specified users and they will have to authenticate using credentials.
If you'll have any questions or require assistance, please open a case with Okta Support.
Kind Regards,
Sergiu Costea
Technical Support Engineer
Okta Global Customer Care