Christopher Lard (Moravian College) asked a question.
Anyone else having this? I've logged out and back in, tried multiple browsers. I've rewritten my case like 10 times. But it simply won't open the case. I just get the icon in the center of the screen with 3 dots, then nothing else happens.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello Christopher,
Could you please attempt to mail support@okta.com with these details? That will also generate a ticket for you, and we can further look into this issue in particular.
Thank you,
Bogdan Andrisan
Okta Customer Support
This sort of resolved itself. After I posted this, I gave up, but about 30 minutes later I got an email saying my case had been opened (the email you normally get as soon as you submit the case. I guess something was jammed up somewhere in the queue and it eventually went through.