lwkkt (lwkkt) asked a question.
I have a single user that is having problems with credentials filling in on Internet Explorer 11. Works fine with FireFox, so I know it is not a problem with Okta (and she is running on a virtual desktop that is a clone of what about 70 other people are using just fine). Wondering if anyone has seen this behavior.... maybe a Windows profile issue?
Hi Timothy,
There's a couple things I can suggest you to try for this user:
1. Make sure the plugin is installed correctly for IE 11 and try different methods of installations(Classic with/without whitelisting and Silent mode with/without whitelisting)
This is documented in detail here:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Installing_Plugin_5x_with_IE.htm
And firewall whitelisting:
https://help.okta.com/en/prod/Content/Topics/Security/Firewall_Whitelisting.htm
2. The plugin obtains your credentials from Okta using SSL and supports SSL pinning to protect against MiTM attacks. If your enterprise uses web proxies to perform SSL interception or employs other data loss prevention strategies, you need to configure your environment to work with the Okta IE browser plugin.
You can find more details here:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Browser_Plugin.htm
3. Make sure ActiveX Filtering is Disabled. You can check here how:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_and_SSO_Verifying_IE_Plugin_Enablement.htm
4. Some adblockers may restrict the plugin. If she uses one, maybe try disabling it or adding the plugin to the exceptions list.
Try these suggestions out and if the issue persists, feel free to open up a case with support so we can further troubleshoot this together.
Kind regards,
Ciprian Mititelu
Technical Support Engineer
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi Timothy,
There's a couple things I can suggest you to try for this user:
1. Make sure the plugin is installed correctly for IE 11 and try different methods of installations(Classic with/without whitelisting and Silent mode with/without whitelisting)
This is documented in detail here:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Installing_Plugin_5x_with_IE.htm
And firewall whitelisting:
https://help.okta.com/en/prod/Content/Topics/Security/Firewall_Whitelisting.htm
2. The plugin obtains your credentials from Okta using SSL and supports SSL pinning to protect against MiTM attacks. If your enterprise uses web proxies to perform SSL interception or employs other data loss prevention strategies, you need to configure your environment to work with the Okta IE browser plugin.
You can find more details here:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Browser_Plugin.htm
3. Make sure ActiveX Filtering is Disabled. You can check here how:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_and_SSO_Verifying_IE_Plugin_Enablement.htm
4. Some adblockers may restrict the plugin. If she uses one, maybe try disabling it or adding the plugin to the exceptions list.
Try these suggestions out and if the issue persists, feel free to open up a case with support so we can further troubleshoot this together.
Kind regards,
Ciprian Mititelu
Technical Support Engineer