GregH.00578 (Customer) asked a question.
We have some users in Asia who are mastered by an AD located in the UK.
They report that Okta signs them out between 5 & 7AM UTC every day (mid-day for them).
Why would this happen & how can I remedy the situation?
Hi Greg,
Thank you for reaching out to the Okta Community.
The issue could be caused by the specific Sign-on Polices that your company has configured and may not in fact have anything to do with the user's Time-Zone but rather their group memberships as the Sign-on Polices could be configured at group level.
Please check under your Okta Admin Dashboard> Security> Authentication> Sign-on. You may have multiple Policies configured, which may have their own session times. Also, please note that the Policies are evaluated in the Order of their Priority, so while a user may be part of multiple groups that may be listed in the list, the Policy that will apply to them would be the one with the highest Priority (defined by the number on the left of the Policy Name).
More details about Okta Policies can be found here:
• https://help.okta.com/en/prod/Content/Topics/Security/Security_Policies.htm
If you require additional assistance, please open a Customer Support ticket and our Team will assist you with in depth troubleshooting.
Regards,
Mihai Negoita
Okta Global Customer Care
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hi Greg,
Thank you for reaching out to the Okta Community.
The issue could be caused by the specific Sign-on Polices that your company has configured and may not in fact have anything to do with the user's Time-Zone but rather their group memberships as the Sign-on Polices could be configured at group level.
Please check under your Okta Admin Dashboard> Security> Authentication> Sign-on. You may have multiple Policies configured, which may have their own session times. Also, please note that the Policies are evaluated in the Order of their Priority, so while a user may be part of multiple groups that may be listed in the list, the Policy that will apply to them would be the one with the highest Priority (defined by the number on the left of the Policy Name).
More details about Okta Policies can be found here:
• https://help.okta.com/en/prod/Content/Topics/Security/Security_Policies.htm
If you require additional assistance, please open a Customer Support ticket and our Team will assist you with in depth troubleshooting.
Regards,
Mihai Negoita
Okta Global Customer Care