FrankG.82553 (Customer) asked a question.
We have an "Allowed Geographic Regions", which only contains USA and Canada. In recent days, our several users were locked-out. From system log, there are many failed login attempts from other countries. I wonder if those login attempts from blocked IP are accounted to lockout accounts? It shouldn't be, right?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Frank,
All login attempts count towards the lockout counter; the sign-on policies will only be applied after a successful login and will not stop accounts being locked-out.
If you want to prevent access for unwanted IPs you can use blacklist zones
https://support.okta.com/help/s/article/How-do-I-blacklist-an-entire-IP-Zone
Frank, I don't think so. The ONLY way I found to stop even the initial attempt was to use the blacklist checkbox when you define your geo-locations. Since I wanted to allows only the US and block everything else, a white-list would have been better but I was only able to get it to work by adding every other country in the world and blacklisting them. Crude but (mostly) effective.