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0D51Y00005rc11ISAQOkta Classic EngineIntegrationsAnswered2019-10-20T15:57:39.000Z2019-01-09T17:07:29.000Z2019-10-20T15:57:39.000Z
how do I download the certificate

Hello,

 

I have started an integration with box. I uploaded the metadata file from Okta into Box.com, waited the 24 hours for confirmation. It was confirmed.. They are failing to accept the connection and they are blaming an expired cert. I uploaded the same day as I got it from Okta.

 

I am hoping you help me respond because I do not see an option to download just the certificate.

 

Thanks,

 

Keith

 

 

 

 

 

Here is the support response from box:

 

Mark Lazona (Box Customer Success) 

 

Jan 9, 7:56 AM PST 

 

Hi there,

 

 

 

 

 

Thank you for reaching Box User Services. Sorry to hear about the trouble. I'll be glad to help.

 

 

 

 

 

It appears your token-signing certificate has expired. Please export and email the new certificate to us. We'll update the IdP Connection settings on our servers. Since SSO is currently enabled and not required, you can still login to your Box account without using SSO.

 


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how do I download the certificate